Privacy Policy

At Al Fairouz Medical Center, your privacy and security are our highest priorities. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website (alfairouzmc.com) and use our online booking or contact features.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and date of birth when you fill out an appointment or contact form.
• Medical Inquiry Details: Any general health information or reasons for your visit that you voluntarily provide in the message boxes of our forms.
• Technical Data: IP addresses, browser types, and general location data collected automatically through cookies to help us improve website performance.

2. How We Use Your Information

We collect your data strictly to provide and improve our healthcare services. We use your information to:

• Process and manage your medical appointments.
• Communicate with you regarding your scheduling, inquiries, or test results.
• Provide timely customer support and respond to emergencies.
• Improve our website’s user experience and functionality.
• Comply with the regulatory standards set by the Abu Dhabi Department of Health (DOH).

3. Data Protection and Security

We implement strict security measures to maintain the safety of your personal information. Your data is stored on secure networks and is only accessible by a limited number of authorized medical and administrative personnel who are required to keep the information confidential.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes. We may only disclose your data under the following circumstances:

• To trusted third-party service providers who assist us in operating our website or conducting our business, provided they agree to keep this information strictly confidential.
• When required by law, court order, or to comply with the regulations of the Abu Dhabi Department of Health (DOH) and UAE federal laws.
• To protect the rights, property, or safety of Al Fairouz Medical Center, our patients, or others.

5. Cookies Policy

Our website uses “cookies” to enhance your experience. Cookies are small files transferred to your computer’s hard drive through your web browser that enable our systems to recognize your browser and capture specific basic information (such as language preferences). You can choose to disable cookies through your browser settings, though this may affect how certain website features function.

6. Your Rights

As a patient and user, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete personal data.
• Request the deletion of your personal data from our website databases, subject to medical record retention laws mandated by the UAE government.

7. Changes to This Privacy Policy

Al Fairouz Medical Center reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date” at the top. We encourage patients to review this policy periodically.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

• Email: info@alfairouzmc.com
• Phone: 03 766 9180
• Location: Al Dhahir Area, Street 203, Building: Nahil Al Aryani, Al Ain, UAE.